Customer Service 

Customer service - 888-304-8966

•  Business Hours
  
  M-F 11:00am - 5:00pm 
  
  

   

Warrenty  Claim 

Medicpad usa will honor warrennty claim that purchesd from trade shows, mall kiosks, or retail stores

If your device damage you can send the unit to: ( please sent only the unit witout cable, pads etc ) 

Medicpad Usa 

5090 richmond ave suit 428 Houston Texas 77056 

Pay 19.99 online to cover shipping and handling fee for TENS UNIT Replacmnet 

Payment link  - https://www.medicpadusa.com/index.php/warranty-service-117.html

Pay 29.99 online to cover shipping and handling fee for MASSAGE GUN & SHIATSU Replacmnet 

Payment link  - https://www.medicpadusa.com/index.php/warranty-service-gun.html

Insurance Claim

In Case of physical damage or abuse  please use the follow link for payment 

https://www.medicpadusa.com/index.php/warranty-service-damage.html

Please ship your device include - Note that describe the issue with the unit and copy of warrenty recipe order !

Refund Policy 

Purchases from trade shows, mall kiosks, or retail stores

Medicpad retailers are individually owned and operated. If you purchased a device from a trade show, mall kiosk, or retail store, you would need to contact that retailer to check their return/refund policy. Your retailer’s contact info can be found on your receipt.