Customer Service 

Customer service - 888-304-8966

  •  Business Hours

    M-F 11:00am - 5:00pm 


Warrenty  Claim 

Medicpad usa will honor warrennty claim that purchesd from trade shows, mall kiosks, or retail stores

If your device damage you can send the unit to: ( please sent only the unit witout cable, pads etc ) 

Medicpad Usa 

5090 richmond ave suit 428 Houston Texas 77056 

Pay 19.99 online to cover shipping and handling fee for TENS UNIT Replacmnet 

Payment link  -

Pay 29.99 online to cover shipping and handling fee for MASSAGE GUN & SHIATSU Replacmnet 

Payment link  -

Insurance Claim

In Case of physical damage or abuse  please use the follow link for payment


Please ship your device include - Note that describe the issue with the unit and copy of warrenty recipe order !

Refund Policy 

Purchases from trade shows, mall kiosks, or retail stores

Medicpad retailers are individually owned and operated. If you purchased a device from a trade show, mall kiosk, or retail store, you would need to contact that retailer to check their return/refund policy. Your retailer’s contact info can be found on your receipt.

Shipping & Delivery

Medicpad usa offering fast shipping and free shipping all over USA , For international order please contact us in advanced via "contact us" form.

Privacy & Security

Medicpad usa web site are protect with high secuirty tech ssl , site lock and more ...,  your info will not save on the system.


Every order will handling whitin 2-3 days to make sure you will receive the items fast 

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